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  • Is there a charge for delivery
    There is a $2.50 per order reguardless of how many items you order.
  • How are my purchases sent.
    All parcels are sent by courier, you will be supplied with a tracking number and a signature of delivery is required.
  • How long will it take for my purchases to arrive.
    We aim for a 1 - 3 days delivery period unless there is other factors delaying the delivery. We will update you if this happens.
  • Where do I put my delivery address
    Once you have gone into the shopping cart you then proceed to click on the Paypal button, this will take you to there site to process the payment but it will also ask for your delivery address reguardless of whether you have a Paypal account or not.
  • My parcel has arrived and has been damaged.
    If there is any damage to your purchases please contact us immediately by email. We will organise a couirer to pick up. We will endevour to replace if this is not possible a refund will be arranged.
  • I have received my purchases and are not happy withj them.
    If you are not happy with the purchase you can return them unopened and in there orginal wrapping. Please contact us first then arrange the retun of the purchase. Once we receive we will issue a refund of the product only, customer will cover the cost of returning.
  • Where is the product delivered from.
    All products are here in New Zealand. If its being advertised on all different channels here then the product is here. You can request a product for us to order in this case the product will be oversea's and will take longer to deliver to you the customer.
  • What are the expiry dates.
    You will find on the product the expiry date. We will never sell a product that is out of date. We will on the odd ocassion advertised a product with short expires and this will be reflecked in the price reduction made and list the expiry. Some products have the little pot with the lid open and beside this will be the indicator to expiry dates. See picture attached for reference.
  • How do I pay.
    We use Paypal for processing all our transactions. Paypal is one of the most safe means of payment worldwide. When paying click on the Paypal button this will take you to Paypal. On the first page it gives you the option to log into your Paypal account. If you do not have an account you have the option of creating one or you can proceed to click on the "Pay with a bank account or credit card. Your payment will still be placed through Paypal without creating an account.
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